Privacy Policy

1. Definitions

• "Platform" refers to the Refrixo website and any related applications or services.

• "User" refers to anyone who accesses or uses our services, whether as a customer (employer) or service provider (freelancer).

• "Services" refers to the platform features for hiring or offering commercial refrigeration and shop fitting services.

1.1 Provision of Access

We collect basic personal details (such as name, email address, contact number) when you sign up. These details are used to provide access to our platform and match customers with relevant service providers.

1.2 Documentation License

Content submitted by freelancers (e.g., service listings, portfolio items, certifications) remains the property of the user. By uploading such materials, you grant us a non-exclusive right to display this content on the platform.

1.3 Use Restrictions

You may not use our platform to:

• Post misleading or fraudulent service information

• Violate the privacy of others

• Interfere with platform functionality or security

Accounts violating our terms may be suspended or terminated.

1.4 Reservation of Rights

We reserve the right to:

• Modify, suspend, or discontinue any part of the platform at any time

• Review content and remove it if it violates our terms or policies

• Update this policy as required by law or platform improvements

2. Support

If you need help with your account, service transactions, or reporting abuse, you can reach our support team via:

📧 Email: info@refrixo.co.uk
📞 Phone: [your-phone-number]

We aim to respond to all queries within 48 hours.

3. Fees and Taxes

• Service providers may be charged a commission per completed job.

• Customers will see the full cost of a service before confirming a booking.

• All users are responsible for any applicable local taxes related to their transactions.

We may collect payment information through secure third-party processors and do not store full credit card data on our servers.

4. Data Security

• We use industry-standard encryption and security protocols to protect your personal information. Access to sensitive data is restricted to authorized personnel only.

5. Your Rights

• Depending on your location, you may have the right to:

  • Access the data we store about you

  • Request data correction or deletion

  • Withdraw consent for marketing communications at any time

  To exercise any of these rights, contact us via email.