Privacy Policy

Welcome to Refrixo. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

1. Definitions

“Platform” refers to the Refrixo website and any related applications or services.

“User” refers to anyone who accesses or uses our services, whether as a customer or a service provider.

“Services” refers to the platform features for hiring or offering commercial refrigeration and shop fitting services.

1.1 Provision of Access

We collect basic personal details (such as your name, email address, and contact number) when you sign up. These details are used to:

• Provide access to the platform
• Enable communication
• Match customers with relevant service providers

1.2 Documentation License

Content submitted by a service provider (e.g., service listings, portfolio items, certifications) remains the property of the user.

By uploading such materials, you grant Refrixo a non-exclusive license to display this content on the platform as part of providing our services.

1.3 Use Restrictions

You may not use the platform to:

• Post misleading or fraudulent service information
• Violate the privacy of others
• Interfere with the platform’s functionality or security

Accounts that violate these terms may be suspended or terminated.

1.4 Reservation of Rights

Refrixo reserves the right to:

• Modify, suspend, or discontinue any part of the platform at any time
• Review and remove content that violates our terms or policies
• Update this Privacy Policy to comply with legal requirements or platform improvements

2. Support

For assistance with your account, service transactions, or reporting misuse, you can contact our support team:

📧 Email: info@refrixo.co.uk

We aim to respond to all enquiries within 48 hours.

3. Data Security

We use industry-standard security measures, including encryption, firewalls, and secure access protocols, to protect your personal information. Access to sensitive data is restricted to authorized personnel only.

4. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request corrections or deletion of your data
• Withdraw consent for marketing communications

To exercise any of these rights, please contact us via email.