Terms of Use

Welcome to Refrixo. By accessing or using our website at www.refrixo.co.uk, you agree to be bound by these Terms of Use. Please read them carefully.

1. Acceptance of Terms

  • By registering, accessing, or using any part of the Platform, you agree to comply with and be legally bound by these Terms, as well as our Privacy Policy and any additional terms that may apply to specific services.

2. Platform Purpose

Refrixo is a service marketplace that connects customers (employers) with professionals (Service Providers) in commercial refrigeration, cold room installation, and shop fitting services. We facilitate connections, communication, and payments between users.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into agreements. By using this Platform, you represent that you meet these eligibility requirements.

4. User Responsibilities

For Customers:

  • Provide accurate service descriptions when posting a job.

  • Communicate professionally with service providers.

  • Make timely payments for completed and approved services.

For Service Providers:

  • Deliver work professionally and on time.

  • Maintain accurate and truthful profiles.

  • Comply with all applicable laws and certifications in your service area.

5. Account Security

You are responsible for maintaining the confidentiality of your account login information. Notify us immediately of any unauthorized access or security breach.

6. Payments and Fees

All transactions processed through our platform may be subject to service fees. We reserve the right to deduct a commission from Service Provider earnings and display full pricing to customers upfront.

7. Prohibited Activities

  • You agree not to:

    • Post false or misleading information

    • Attempt to bypass the platform for off-site payments

    • Harass or abuse other users

    • Upload malicious software or engage in hacking

8. Intellectual Property

  • All content on the Platform, including logos, text, graphics, and software, is the property of Refrixo or its licensors and protected by copyright laws.

9. Termination of Access

  • We reserve the right to suspend or terminate your account if you breach these Terms, misuse the platform, or engage in fraudulent activity.

10. Limitation of Liability

  • [Your Platform Name] is not responsible for:

    • Direct interactions between users

    • Quality of service delivered by Service Providers

    • Delays, losses, or damages resulting from service agreements

    Use of our Platform is at your own risk.

11. Changes to These Terms

  • We may update these Terms at any time. Continued use of the Platform after changes are posted will constitute your acceptance of the revised Terms.

12. Governing Law

  • These Terms shall be governed by and interpreted in accordance with the laws of United kingdom, without regard to its conflict of laws principles.